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FAQ'S - DELIVERY AND SHIPPING

FREE SHIPPING

  • Free DHL EXPRESS Shipping over $150
  • Low $15 Flat Rate DHL EXPRESS Shipping
  • DHL 5-7 Day Global Delivery

International Taxes & Duties

Arms Of Eve shall not be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any customs duties, foreign taxes or other fees which may be imposed, rests with the customer.

 Please note that Arms Of Eve does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.

As of 20 February 2020, Arms Of Eve is required to collect sales tax on all Canadian orders in checkout including GST, HST and/or PST. 

As of 1 April 2020, Arms Of Eve is required to collect 25% Norway VAT on all orders valued at 3000 NOK or less imported into Norway. 

 

SHIPPING STATUS

As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number. 

If you don't receive a shipping confirmation email right away, don't worry!

If your order requires additional information to fully process, we will be in touch by email.

 

CURRENCY 

Armsofeve.com prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency.

Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a store credit will be credited back in US Dollars at the current exchange rate. 

 

INTERNATIONAL RETURNS & EXCHANGES

At Arms Of Eve, we want you to be completely satisfied with your purchase, so our returns and exchange policy has been designed to be as easy as possible!

We offer returns and exchanges on full priced items (with the exception of earrings*) that have been unworn and in their original condition and packaging 14 days from date of receipt.  Only store credits, not refunds.

*We do not offer any returns of exchanges on earrings due to hygiene reasons.

Please contact our customer service team for more information on your return:

info@armsofeve.com

Please allow up to 15 business days for your return to be processed once received. Your credit will be issued back in US Dollars at the current exchange rate. 

* PLEASE NOTE – We reserve the right to refuse any exchange that does not meet our standards. All shipping costs back to Arms Of Eve will be covered by the customer (unless item is faulty or wrong) pending your return approval.

 

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